Responsible Gaming at tvaje

At tvaje, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that gambling should always be an enjoyable form of entertainment, never a source of financial stress or personal harm. Every feature on our platform, from the way bonuses are structured to the way accounts are managed, is designed with your long-term wellbeing in mind.

tvaje serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. We understand that our platform reaches a wide and diverse audience, and we take seriously our responsibility to every individual who chooses to play with us. That means providing real, accessible tools that help you stay in control, not just a page of disclaimers.

This Responsible Gaming page explains everything you need to know about the safeguards tvaje has in place, the warning signs of problem gambling, and how to reach out for help if gambling ever stops feeling fun.

tvaje enforces the 18+ age requirement through a mandatory identity verification (KYC) process that every new account holder must complete. During KYC, you will be required to submit a copy of a valid government-issued National Identity Card (NID), passport, or driving licence. Our verification team reviews each submission and will reject and close any account where the account holder is found to be under 18 years of age.

Until KYC verification is complete, tvaje applies conservative deposit and withdrawal limits to new accounts. Full account functionality is unlocked only after your age and identity have been confirmed.

Protecting Minors in Your Household

If you share a computer, mobile phone, or tablet with a person under 18, we strongly encourage you to:

• Always log out of your tvaje account when you are not actively using it.
• Use a strong, unique password that is not shared with or easily guessed by minors in your home.
• Consider installing parental control software on shared devices to prevent access to gambling websites.
• Keep your bKash, Nagad, or Rocket mobile banking app secured with a separate PIN or biometric lock.

For most players, gambling on tvaje is a fun and recreational activity — a way to enjoy cricket betting during the BPL season, spin the reels on a favourite slot, or try a hand of live blackjack. However, gambling can become a problem for some individuals, and the earlier the signs are recognised, the easier it is to regain control.

Problem gambling is characterised by a persistent and recurring urge to gamble despite negative consequences. It is not a sign of weakness or poor character — it is a recognised behavioural pattern that can affect anyone. The following warning signs may indicate that gambling has moved beyond entertainment.

tvaje's deposit limit tool allows you to set a maximum amount that can be deposited into your account over a defined time period. This is one of the most effective ways to ensure your gambling remains within a budget you are comfortable with. Deposit limits can be set in BDT and apply across all payment methods including bKash, Nagad, Rocket, and Upay.

Available Limit Periods

• Daily Deposit Limit: Sets the maximum amount you can deposit within any single 24-hour period (midnight to midnight, BST).
• Weekly Deposit Limit: Sets the maximum cumulative deposit across a 7-day rolling period starting from Monday BST.
• Monthly Deposit Limit: Sets the maximum cumulative deposit across a calendar month, resets on the 1st of each month BST.

How to Set Your Deposit Limit

Sometimes you simply need a short break from gambling — not a permanent solution, just a defined pause. tvaje's time-out tool lets you temporarily suspend your account for a fixed period without affecting your account balance or pending withdrawals. When a time-out is active, you cannot log in to your tvaje account, make deposits, or place any bets.

Available Time-Out Durations

• 24-Hour Time-Out: A one-day break, ideal after an unexpectedly long session or a run of losses.
• 7-Day Time-Out: A one-week break to step back and reassess your relationship with gambling.
• 30-Day Time-Out: A full month away from the platform, recommended if you feel gambling is becoming habitual.
• Custom Duration: Set a specific number of days between 1 and 90 to match your personal needs.

Reality Check Reminders

If a full time-out feels like too much, consider enabling Reality Check reminders instead. These are periodic on-screen notifications that appear at intervals you select — every 15 minutes, 30 minutes, or 60 minutes — showing you how long your current session has been active and how much you have deposited during that session. You can choose to continue or end your session at each reminder prompt.

Any winnings accumulated before your time-out began, and any balance held in your account, remain safe. Pending withdrawals initiated before the time-out will be processed normally. Your account data, game history, and deposit limits will all be preserved exactly as you left them when your time-out expires.

Self-exclusion is the most powerful responsible gaming tool available on tvaje. It is designed for players who recognise that their gambling has become a problem and who want to put a firm, sustained barrier between themselves and the platform. When you self-exclude, your account is deactivated, and tvaje will take steps to prevent you from re-registering for the duration of your exclusion period.

Self-Exclusion Periods

If gambling is causing distress to you or someone you care about, please know that help is available. You do not need to have a severe problem to reach out — even if you just want to talk through how you feel about your gambling, our team and the organisations below are here to listen.

tvaje operates a proactive programme to identify and support players who may be at risk of harm. Our platform uses a combination of account-level monitoring and support team intervention to reach players before a gambling problem becomes severe.

How tvaje Monitors for Vulnerability

• Unusual Deposit Patterns: Sudden increases in deposit frequency or amounts, particularly following a significant loss, are flagged for review by our responsible gaming team.
• Extended Session Durations: Sessions exceeding a defined threshold without a break trigger an automatic on-screen reminder and, in some cases, a welfare check from our support team.
• Repeated Failed Withdrawals: A pattern of depositing and cancelling withdrawal requests before funds are transferred may indicate a player is struggling to disengage from the platform.
• Contact Tone Analysis: Support conversations that involve expressions of frustration, financial stress, or emotional distress are escalated to our responsible gaming specialists for a follow-up welfare contact.

Third-Party Concern Reports

If you are concerned about the gambling behaviour of a friend or family member who holds a tvaje account, you may contact us at [email protected] to raise a concern. We will treat your report confidentially and, where possible, take steps to reach out to the account holder through our responsible gaming team. We are unable to share account details with third parties, but we can take welfare action on the account.

Financial Difficulty and Gambling

If you find yourself in financial difficulty as a result of gambling, tvaje strongly encourages you to seek debt advice through reputable organisations. In Bangladesh, the Microcredit Regulatory Authority (MRA) and certain NGO-linked financial counselling services can provide guidance. Borrowing money — from mobile financial services, family, or informal lenders — to fund gambling is a serious warning sign and should be addressed as soon as possible.