tvaje Frequently Asked Questions

tvaje requires a valid government-issued photo ID to complete KYC verification. Accepted documents include your National Identity Card (NID), passport, or driving licence. You may also be asked to provide a selfie holding your ID. Submitting clear, legible copies speeds up the review process, which is typically completed within 24 hours on business days.

If you cannot log in to tvaje, first check that your username and password are entered correctly — passwords are case-sensitive. If you have forgotten your password, use the password reset option on the login page. Accounts may also be temporarily locked after multiple failed login attempts as a security measure. Contact [email protected] if the issue persists.

No. tvaje strictly allows one account per person. Registering multiple accounts violates our Terms and Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you have accidentally created a duplicate account, contact our support team immediately so we can merge or close the duplicate without penalising you.

To permanently close your tvaje account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Any remaining balance will be returned to your verified withdrawal method before closure. If you are closing your account due to gambling concerns, please consider our self-exclusion option, which provides stronger protections than a standard closure.

To deposit via bKash on tvaje, log in to your account, navigate to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, then follow the on-screen instructions to complete the transaction from your bKash app or by dialling *247#. Deposits via bKash are credited to your tvaje account within minutes in most cases.

Nagad deposits on tvaje are processed in real time and typically reflect in your account balance within 1 to 5 minutes. If your deposit has not appeared after 15 minutes, check that the transaction was successful on your Nagad app. If the amount was debited but not credited to tvaje, contact [email protected] with your Nagad transaction ID and we will resolve it promptly.

The minimum deposit on tvaje is ৳200 BDT regardless of which payment method you use. This applies to bKash, Nagad, Rocket, and Upay. Bank transfer deposits via Dutch-Bangla Bank, BRAC Bank, or Sonali Bank may carry a higher minimum — check the Deposit page for the current minimums applicable to each method, as these can vary during promotional periods.

The minimum withdrawal on tvaje is ৳500 BDT. Withdrawals can be made to your verified bKash, Nagad, or Rocket account. Bank withdrawals to Dutch-Bangla Bank, IBBL, BRAC Bank, City Bank, or Sonali Bank are also available and may have a higher minimum threshold. Your withdrawal method must match the payment method used for your most recent deposit where applicable.

Mobile wallet withdrawals to bKash, Nagad, and Rocket are typically processed within 1 to 4 hours during business hours (9 AM to 10 PM BST, UTC+6). Bank transfer withdrawals may take 1 to 3 business days depending on your bank. All withdrawals require a verified account. Withdrawals requested outside business hours are queued and processed on the next business day.

tvaje does not charge any platform fee on standard deposits or withdrawals. However, your mobile financial service provider (bKash, Nagad, Rocket) or bank may apply their own transaction charges according to their own fee schedule — these charges are outside tvaje's control. We recommend checking your provider's current fee structure before initiating large transactions.

Yes, Rocket (Dutch-Bangla Bank Mobile Banking) is a supported withdrawal method on tvaje. To use Rocket for withdrawals, ensure your Rocket account mobile number is registered and verified against your tvaje profile. Enter the amount you wish to withdraw, confirm your Rocket number, and submit. Rocket withdrawals are typically processed within 2 to 4 hours during operating hours.

tvaje covers a wide range of cricket betting markets including match winner, top run-scorer, top wicket-taker, total runs over/under, innings scores, and live in-play betting. Major tournaments covered include the BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC ODI World Cup, and bilateral series featuring the Bangladesh Tigers. Markets open as soon as official match fixtures are confirmed.

In-play (live) betting on tvaje allows you to place bets on a cricket match while it is actively in progress. Odds update in real time based on the match situation — runs scored, wickets fallen, overs remaining. To bet in-play, navigate to the live cricket section, select a market, and place your bet before the market is suspended for that delivery or over. A stable internet connection is essential for live betting.

The Return to Player (RTP) percentage varies by individual slot game and is set by the game studio rather than by tvaje. Most slots from providers such as Pragmatic Play, NetEnt, and Microgaming available on tvaje carry an RTP between 94% and 97%. You can find the specific RTP of any slot by opening the game's information or "i" panel within the game interface itself.

Yes, the tvaje platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open your preferred mobile browser, visit tvaje.com, and log in. All games including slots, live casino tables, and cricket betting are accessible on mobile. A stable internet connection, either mobile data or Wi-Fi, is recommended for the best experience.

tvaje live casino games are provided by licensed studios including Evolution Gaming and Ezugi, which operate real physical tables with professional dealers streamed in real time via high-definition video. These studios are independently audited for game integrity and fair dealing. RNG-based slots and table games use certified random number generators verified by independent testing labs to ensure fair outcomes.

The tvaje welcome bonus is available to new players on their first deposit. The current offer and percentage match are displayed on the Promotions page at the time of registration. To claim it, make your qualifying first deposit and opt in as prompted during the deposit flow. Welcome bonuses are subject to wagering requirements — read the full terms on the Promotions page before depositing.

Wagering requirements define how many times you must wager the bonus amount before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before withdrawing bonus-derived winnings. Different game types may contribute differently — slots often count 100%, while live table games may contribute at a lower rate. Full details are in the individual bonus terms.

Yes, all tvaje bonuses have an expiry period. The standard expiry for most bonuses is 7 to 30 days from the date the bonus is credited to your account, though this varies by promotion. If you do not meet the wagering requirements before the bonus expires, the bonus amount and any associated winnings will be removed from your account. Always check the expiry date in your Bonus section.

No, bonus funds on tvaje cannot be withdrawn directly until the associated wagering requirements have been fully met. Once you have completed the required wagering, the eligible amount converts to real-money balance and becomes available for withdrawal. Your real-money deposit balance, however, remains withdrawable at any time regardless of active bonus status, subject to standard verification checks.

Yes, tvaje runs regular reload bonuses for existing players, particularly around major cricket events like the BPL, IPL, and T20 World Cup, as well as during Bangladeshi festive periods such as Eid and Pohela Boishakh. A loyalty programme rewards consistent players with points redeemable for bonus credit and other perks. Check the Promotions page regularly or opt in to email notifications to stay updated.

tvaje operates as a safe and reliable online gaming platform. The site uses SSL encryption to protect all data transmissions between your device and our servers. Payments are processed through trusted mobile financial services and banking partners. Player funds are held separately from operational funds, and fair play is ensured through certified RNG systems and licensed live-casino studio partnerships.

tvaje operates as an online casino and sports betting platform serving Bangladeshi players. We do not make claims about specific local regulatory approval and recommend that players satisfy themselves regarding the laws applicable in their own jurisdiction before registering. What we can confirm is that tvaje uses SSL security, certified games, and transparent terms to provide a trustworthy experience for every player.

tvaje provides a full suite of responsible gaming tools accessible from your account settings. These include daily, weekly, and monthly deposit limits; session time-out options (24 hours to 90 days); reality check reminders; and self-exclusion periods ranging from one week to permanent account closure. All tools take effect immediately when activated. Visit our Responsible Gaming page for a full guide.

To self-exclude from tvaje, go to Account Settings and open the Responsible Gaming panel, then select Self-Exclusion and choose your preferred duration. Alternatively, email [email protected] with the subject "Self-Exclusion Request" and specify the period you want. Self-exclusion takes effect immediately, cannot be reversed during the chosen period, and your remaining balance will be returned to your verified withdrawal method.

If you feel your gambling is becoming a problem, tvaje encourages you to act early. Use the self-exclusion or time-out tools in your account settings for an immediate break. You can also contact our responsible gaming support team at [email protected] — all conversations are confidential and judgment-free. For independent support, Kaan Pete Roi offers free emotional counselling in Bangladesh. Gambling should always be fun, not a source of stress.